Complete Privacy Policy
Download the complete Privacy Policy document that explains how we collect, use, and protect your personal information when using SuccessNOW.ai platform and services. The document will be downloaded as an HTML file that you can view in any browser or convert to PDF.
Privacy Policy Overview
At SuccessNOW AI™, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our services, or engage with our AI-powered platform.
We employ advanced AI technologies, including AI voice and text agents, to enhance your experience. This policy covers both traditional data collection and our specific AI interaction practices.
AI Technology Disclosure
Nature of AI Interaction
When you interact with our AI Agents, you are communicating with an automated system powered by artificial intelligence, not a human representative. We always identify when you are interacting with an AI Agent rather than a human representative.
AI Data Collection and Processing
Our AI Agents may collect and process information you provide during interactions, including inquiries, preferences, and feedback. Conversations may be stored and analyzed to improve our AI systems, and we may use anonymized conversations for training purposes.
AI Limitations
AI technology has inherent limitations and may occasionally provide incomplete, inaccurate, or inappropriate responses. Information provided by our AI Agents is for general informational purposes only and should not be considered professional advice.
Bot Disclosure & Opt-Out
We clearly disclose that our automated agents are bots at the beginning of any conversation. You may opt-out of interacting with our AI Agents at any time by requesting to speak with a human representative.
Information We Collect
Personal Data
- • Name, address, email, phone number
- • Demographic information (age, gender, location)
- • Account registration information
- • Purchase and transaction history
Derivative Data
- • IP address and browser type
- • Website usage patterns
- • Device information and mobile data
- • Cookies and tracking data
Financial Data
- • Payment method information
- • Processed via Stripe, PayPal, Intuit
- • Limited financial data storage
- • Secure payment processing
Social & Mobile Data
- • Social media profile information
- • Mobile device data and location
- • App permissions and notifications
- • Contest and survey responses
How We Use Your Information
Service Delivery
- • Create and administer your account
- • Deliver purchased products/services
- • Process payments and refunds
- • Provide customer support
Communication & Marketing
- • Send newsletters and updates
- • Deliver targeted advertising
- • Social media interactions
- • Request feedback and reviews
Business Operations
- • Analyze trends and improve services
- • Prevent fraud and security issues
- • Compile statistical data
- • Assist law enforcement when required
Personalization
- • Customize your experience
- • Suggest relevant products/services
- • Generate personalized profiles
- • Administer contests and giveaways
Data Sharing Commitment
WE DO NOT SELL YOUR DATA
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent.
Limited Sharing with Service Providers
We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These include:
- • Payment processors (Stripe, PayPal, Intuit)
- • Email service providers
- • Website hosting services
- • SMS message providers
- • Course delivery platforms
- • Coaching session schedulers
- • Certification verification systems
- • Third-party CRM services
White-Labeled CRM Services
Third-Party Platform
Our CRM is a third-party platform that we provide access to under our brand. The actual software, servers, and infrastructure are owned and operated by the third-party provider.
Limitation of Liability
We are not responsible for issues, outages, data breaches, or other problems that may occur with the third-party platform, including service interruptions, data loss, security breaches, or changes to platform features.
Data Processing
When you use our white-labeled CRM services, your data may be processed according to the third-party provider's own privacy policy and terms of service, in addition to our policies.
SMS/Text Message Privacy
No Data Sharing
All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers necessary to deliver the SMS service.
Marketing Restrictions
Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.
Limited Use & Opt-Out Control
Your SMS opt-in data will only be used for specific purposes you've consented to, such as appointment reminders, event notifications, receipts, and customer service updates. You can stop receiving text messages at any time by texting "STOP" to our shortcode.
Your Privacy Rights
Data Access & Control
- • Update or change your information
- • Confirm what data we hold about you
- • Request a copy of your data
- • Transfer your data to another controller
Data Management
- • Change your consent preferences
- • Delete all your data
- • Opt out of marketing communications
- • Restrict data processing
Legal Compliance
California Privacy Rights (CCPA)
California residents have specific rights to request, access, and delete personal information we have collected. We are fully compliant with the California Consumer Privacy Act and do not sell personal data.
Children's Privacy Protection (COPPA)
We do not specifically market to children under 13 and do not knowingly collect personal information from children under 13.
CAN-SPAM Act Compliance
We comply with the CAN-SPAM Act for commercial email communications and provide easy unsubscribe options for all marketing emails.
International Data Transfers
Our website is hosted on servers located in the United States. We use reasonable methods to protect data during international transfers and comply with applicable privacy laws.
Fair Information Practices
We follow Fair Information Practice Principles and will notify users via email within 7 business days in case of a data breach. We provide individuals with enforceable rights and recourse mechanisms.
Third-Party Integrations
Google Services
- • Google Analytics tracking
- • Remarketing with Google AdWords
- • Display Network Impression Reporting
- • Demographics and Interests Reporting
You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Facebook Services
- • Facebook Advertising
- • Retargeting with Facebook Pixel
- • Demographics and Interests Reporting
- • Custom Audiences
You can opt out of Facebook's interest-based ads through your Facebook ad preferences.
Data Security & Retention
Security Measures
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential. All sensitive information is encrypted via Secure Socket Layer (SSL) technology.
Data Retention
We retain personal data as long as needed to conduct our legitimate business purposes or to comply with legal obligations, or until you ask us to delete your data. Data that is no longer needed will be permanently deleted.
Sensitive Data
We request that you do not submit sensitive data such as social security numbers, health data, genetic data, or information related to ethnic origin, religious beliefs, or criminal history through public postings or email correspondence.
Contact Information
If you have questions about this Privacy Policy or need to exercise your privacy rights:
SuccessNOW.ai Inc.
20 Genesis Close
George Town KY1-1208
Cayman Islands
📧 support@successnow.ai
Website: https://successnow.ai